myBlue
← Cases
E-commerce & Retail

Professional availability for a hybrid team

Kabas grew quickly with employees spread across office and remote.

KPIFMC
DoelFixed and mobile merged
"Customers can't tell if I'm in the office or on the road. That's exactly what we wanted."

Uitdaging

Availability under pressure during growth

Customers called fixed numbers, employees worked mobile. Calls were missed, customers got frustrated.

Aanpak

Fixed Mobile Convergence

myBlue implemented FMC so employees could answer their fixed number on mobile, with professional number display.

Resultaat

Results

  • Fewer missed calls during and outside office hours

  • Professional number display on the road

  • Simpler call flows for hybrid teams

  • Better separation of personal and business

Andere cases

Your telecom deserves the same approach.

We listen first, then we propose.

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